How we collect, use, and protect customer information.
1. Information We Collect
When you place an order on Ru Tiger, we collect:
- Contact Information: Name, email, shipping address, phone number.
- Payment Information: Processed securely by Stripe and PayPal. We never store full credit card numbers.
- Order Information: Products purchased, customization details (text, logos), order history.
- Technical Data: IP address, browser type, device info, pages visited (via cookies).
2. How We Use Your Information
- Process and fulfill orders, including manufacturing custom products.
- Communicate order status, shipping updates, and customer support.
- Send marketing emails (only with your consent - opt out anytime).
- Improve our website and products through analytics.
- Prevent fraud and comply with legal obligations.
3. Information Sharing
We do not sell your data. We share only with:
- Service Providers: Stripe, PayPal, shipping carriers, manufacturing partners.
- Legal Requirements: When required by law or court order.
4. Data Security
- TLS 1.3 encryption for all data in transit.
- PCI DSS Level 1 compliant payment processing via Stripe.
- Cryptographic webhook signature verification to prevent tampering.
- Restricted data access to authorized personnel only.
5. Your Rights (CCPA & GDPR)
- Access: Request a copy of your data.
- Correction: Fix inaccurate data.
- Deletion: Request data deletion (subject to legal retention).
- Portability: Receive your data in a machine-readable format.
- Opt-Out: Opt out of data sale (we do not sell data).
Contact: [email protected]
6. Data Retention
We retain personal data as long as needed to fulfill the purposes described, or as required by law. Order records are kept for a minimum of 7 years for tax purposes.
