When custom orders are eligible for remake, return, or refund review.
Custom Products Policy
All products sold by Ru Tiger are custom-made to your specifications. Because each item is personalized, it cannot be resold to other customers. We do NOT accept returns or exchanges for non-quality reasons — including but not limited to: changed mind, incorrect customization choices, wrong vehicle information, or sizing issues. Each custom order takes approximately 15 days (5-7 business days crafting + 8-10 days shipping). We appreciate your patience. If your product arrives with a manufacturing defect or shipping damage, we will remake or refund it.
When Returns Are Accepted
- Manufacturing Defect: The product arrives with a flaw in materials or workmanship.
- Wrong Item: You received an item different from what you ordered.
- Shipping Damage: The product was damaged during transit.
Claims must be submitted within 14 days of delivery with photo evidence.
When Returns Are NOT Accepted
- Buyer's remorse or changed mind.
- Incorrect customization choices made by the buyer (wrong text, color, size).
- Normal wear and tear after use.
- Products that do not fit due to incorrect vehicle information provided by the buyer.
- Custom products are non-returnable and non-exchangeable unless there is a manufacturing defect or shipping damage.
Refund Process
- Contact us at [email protected] with your order number and photos of the issue.
- We review your claim within 2 business days.
- If approved, we provide a prepaid return label (for eligible returns).
- Refund is processed to your original payment method within 5-10 business days after we receive the returned item.
Chargebacks
If you have an issue with your order, please contact us before initiating a chargeback. We are committed to resolving any concerns. Unauthorized chargebacks may result in account suspension.
